How it works
Get up and running with CLOS
Practical guides for the photographer side and the model/subject side — from first install through delivery of every photo and video.
Setup
Install CLOS on your phone, tablet or desktop and get ready to run a remote shoot in minutes.
How-tos
Step-by-step guides for shooting, reviewing, downloading and managing photos and videos in CLOS.
- How to Create or Join a Virtual Room in CLOS →
- How to Take Pictures in CLOS — Remote Shutter Control →
- How to Record Videos in CLOS — Remote Video Capture →
- Flash, Exposure and Focus in CLOS — Remote Camera Controls →
- How to Get the Best Image Quality in CLOS Remote Shoots →
- Where Are CLOS Photos Saved? Camera Roll, CLOS Gallery or Cloud →
- How Models Prepare for a CLOS Virtual Photoshoot — 6 Tips →
- JPG vs RAW in CLOS — Which Format Should You Use? →
- How to Download All Photos From a CLOS Session →
- How to Select Images in CLOS — Pick Your Favorites →
- How to Like Images in CLOS — Mark Favourites in an Album →
- How to Select a Cover Image for a CLOS Album →
- CLOS Discovery (Beta) — Find Photographers & Models Worldwide →
- CLOS Settings Menu — Profile, News, Support, Subscription →
- How Uploading to CLOS Cloud Works — Real-Time & Background Sync →
- Missing Photos After a CLOS Shoot? Troubleshooting Guide →
Subscription
Plans, PRO features, billing and account information for CLOS users and teams.
Common questions
Quick answers to the issues we hear about most often.
The upload to CLOS Cloud seems stuck. What should I do? +
If the upload appears stuck, ask the model to exit the virtual room, then restart the app by swiping it closed and opening it again. Connecting to a stronger Wi-Fi signal usually restarts the upload. Don't delete the app before all images have finished uploading — anything that hasn't reached the cloud will be lost.
Why do I see a black screen after joining a room? +
A black screen after joining usually means the other participant has minimised the app for a moment. Ask them to return to the room and try rejoining together — it almost always resolves immediately.
What happens if the model's device runs out of space mid-shoot? +
If you see a message that the model is running out of space, stop shooting and exit the room. Ask the model to free up space on their device manually, then create a new room and continue the shoot.
RAW format isn't available on the model's device. Why? +
RAW capture is only available on the main rear camera. On iOS this works across modern iPhones; on Android, support depends on the device — not every Android model offers RAW. The most common cause is that the model is on the front (selfie) camera. Switch to the rear camera to enable RAW.
I bought a subscription but PRO features aren't showing up. +
Restart the app first — swipe it closed and reopen. If features still aren't available, log out of your CLOS account and log back in. That refresh resolves the vast majority of subscription-status issues.
The video call is poor quality and laggy. Can you fix it? +
Video call quality depends on the internet connection on both sides — that's outside our control. Make sure both participants are on a strong Wi-Fi or cellular signal. Good news: a poor video call doesn't affect the quality of the captured photos. We recommend running a speed test at the location before the shoot.
Can the model close the CLOS app and upload images later? +
Yes. As long as the app isn't deleted, nothing is lost. To finish the upload later, the model just needs to open the app and keep the device unlocked.
There's a spinning wheel on the album cover. What does it mean? +
The spinning wheel means the other participant is still uploading photos to your CLOS Cloud. If it stays for a long time, ask them to open or restart the app and leave it open with the device unlocked until uploads finish.
I can't join a room — it says the role is already taken. +
This is usually a brief connection delay. Wait about 10 seconds and the role should free up. If that doesn't help, ask the other participant to create a new room.
I deleted my images. Can they be recovered? +
Once images are deleted they are not stored on our servers. We are not able to recover deleted images.
Still need a hand?
Can't find what you're looking for? Our support team usually replies within a business day.