How-to
Missing Photos After a CLOS Shoot? Troubleshooting Guide
If photos are missing from a CLOS album after a shoot, the cloud upload is usually still in progress. Here's how to fix it without losing files.
If you finish a virtual photoshoot and notice some photos missing from the album, the most common cause is a CLOS Cloud upload that hasn’t finished yet.
What to check first
If the album shows the message “Model is still uploading photos,” the photos are on the way — they just haven’t all reached the cloud. Ask the model to:
- Keep the CLOS app open on their device
- Keep the device unlocked
- Wait until every file has finished uploading to CLOS Cloud
Why it can take time
Upload speed depends on:
- Internet connection quality — Wi-Fi is almost always faster and more stable than cellular
- Number and size of files — a single RAW frame can be up to 25 MB (see JPG vs RAW)
We recommend uploading on a strong Wi-Fi signal whenever possible. Photos with previews in the album are already fully uploaded — those you can download immediately.
Critical: don’t delete the app early
Tell the model not to delete the CLOS app until uploads are complete. If the app is deleted mid-upload, anything that hasn’t reached the cloud yet will be lost with no way to recover.
For the full upload pipeline, see how uploading to CLOS Cloud works.